Refund Policy

TAGALOA TATTOO ("we", "us" and "our") is the operator of (https://www.tagaloatattoo.com/) ("website"). By placing an order on this website, you agree to the terms below. These are provided so that both parties are aware of and agree to this agreement to mutually protect and define the expectations of our service.

1. General
Subject to stock availability. We try to maintain accurate inventories on our website, but from time to time there may be a purchasing gap and we will not be able to process all your items at the time of purchase. In this case, we will ship the available products and contact you to ask if you would prefer to wait for the backordered item to be restocked or if you would prefer that we issue a refund.

2. Shipping costs
We do not ship to some countries due to legal restrictions or carrier limitations.

The list of restricted countries may change depending on world events, but at this time we do not ship to the following destinations:

  • Crimea, Luhansk and Donetsk regions of Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

 International Shipments

At Tagaloa Tattoo Apparel, we are committed to providing you with the best possible shopping experience. We want to ensure transparency and clarity regarding the shipping process for some of our products, which are shipped directly from Asia. Please take a moment to review our refund policy related to these international shipments:

Shipping Duration:
Due to the origin of these products in Asia, the delivery duration may extend up to 15 days for orders shipped to Europe, the United States, Canada, Australia, and New Zealand. While we strive to expedite the shipping process, factors such as customs clearance and international logistics may contribute to occasional delays.


3. Returns

3.1 Returns due to change of mind
It is best to advise you to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. See our return policy

Exceptions:
Please note that personalized or customized items are exempt from our standard refund policy unless a manufacturing defect is present. Additionally, we cannot accommodate refund requests for orders where the tracking information indicates successful delivery.

4. Terms of delivery
It usually takes 3 to 7 days to process an order, after which it is shipped. The time it takes depends on where you live, but can be estimated as follows:

4.1 Transit time
● United States: 3 - 4 business days
● Europe: 6 - 8 business days
● Australia: 2 - 14 business days
● Japan: 4 - 8 business days

4.2 International transit time
● International: 10 - 20 business days

Please note that Russia's war in Ukraine is severely limiting shipments to Ukraine. At this time, we can only ship products shipped to our Latvian facilities .

Due to impacts related to the Covid-19 pandemic and other unrelated service interruptions, our ocean carriers are also not offering international shipping to the following countries

  • Afghanistan
  • Bhutan
  • Brunei
  • Chad
  • Laos
  • Libya
  • Mongolia
  • Samoa
  • South Sudan
  • East Timor
  • Turkmenistan
  • Yemen

The list of countries where our carriers do not offer international shipping may change.

Our store is open 7 days a week during business hours, except on holidays when it will be closed. In these cases, we take steps to keep shipping times to a minimum.

4.3 Change of delivery address
For requests to change the delivery address, we can change the address at any time before the order is shipped.

4.4 Shipment by P.O. Box
DYVS ships to P.O. Box addresses using postal services only.

4.5 Out of Stock Items
If an item is out of stock, we will immediately ship the items in stock and the remaining items as soon as they are back in stock.

4.6 Exceeded delivery time
If the delivery time is exceeded, please contact us at contact@tagaloatattoo.com so that we can investigate and do what is necessary to keep your purchase enjoyable.

Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, Inkedjoy will refund if the total shipping time more than 30 days.

b. For orders shipped to South America, Middle East, India, Africa, Inkedjoy will refund if the total shipping time more than 60 days.

c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc,we will not refund you.

5. Tracking Notification
Upon shipment, customers will receive a tracking link via the email you sent us, from which they can follow the progress of their shipment based on the latest updates provided by the shipping service provider.

6. Packages damaged in transit

1. If you find that a package is damaged in transit, please reject the package upon receipt if possible and contact our customer service department.
2. If the package was delivered without your presence, it is imperative that you provide us with proof of the damage either by -photo or -video and please contact customer service at contact@tagaloatattoo.com for further instructions.

7. Duties and taxes

7.1 Sales tax
*The price indicated is a fixed price for transport and handling. It is either a gross price (= VAT included) or a net price (= VAT excluded). Any additional taxes or fees (i.e. customs fees) for your order will be charged directly by the respective customs or tax authorities. 

Please note that the customer is responsible for this required amount.

For more information, please contact your local customs authorities.

7.2 Import duties and taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies from country to country, and TAGALOA TATTOO APPAREL encourages you to be aware of these potential costs before placing your order.

8. Procedure for packages damaged in transit
We will issue a refund or replacement once Customer Service has completed its investigation of the claim.

8.1Process for packages lost in transit
We will issue a refund or replacement once the courier service has investigated and deemed the package lost.

9. Communication is Key:


We encourage open communication and value your feedback. If you have any concerns or queries about your order, please contact us contact@tagaloatattoo.com before initiating a refund request. Our team is here to assist you in ensuring a positive shopping experience.